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Government – Delivering award-winning digital transformations

Award-winning digital solutions for Victorian and Australian governments

As award-winning government website specialists, we’ve created digital experiences for Australian state and federal government departments and agencies that have transformed the way citizens interact with government.

With 18 years of working alongside Australian government in transformation projects, we have and an intimate understanding of citizen access, user engagement, and the processes required to make the transition. We understand the complex, unique problems faced when engaging with users and citizens online. Our purpose to our government clients is to partner and produce user-driven solutions that help and not hinder citizen access to information.

Panels

Webplace are members of the following Federal and State Government ICT and procurement panels:

Why governments choose Webplace

  • Holistic digital solutions

    As a full-service digital agency, we can assist whether you need support as an extension to your internal team or all of our services to deliver an end-to-end solution. Our trained and certified team is experienced in accessibility and Government-mandated applications, meaning our experienced team members can work seamlessly alongside your internal or project teams to deliver Government compliant outputs without learning on the job.

  • A collaborative style

    Your team and key stakeholders play a vital role in every stage of your project. By combining your insights with our digital expertise in a trusted partnership model, we achieve a well-informed and tested set of outcomes together.

  • Flexible, responsive services

    We understand that the Government supports the public environment where events can occur and progress quickly. We are there to respond and support those needs in whatever capacity you require

  • User-centric design

    Understanding citizen access to government services is our specialty. Everything we do is with the department or agency’s user needs in an effort to help and not hinder the user experience

  • WCAG accessible designs

    Our production team members have been trained through Vision Australia in accessibility compliance to ensure an inclusive system and user interface is in place

  • Fast delivery

    Sometimes time is not on your side when planning project timelines. As an agency that works extensively with governments across Australia and using a hybrid agile methodology, we can quickly plan, design, develop, test, and deploy your digital project.

  • In person training

    As part of a typical project, we provide a practical training manual that covers the key tasks that your team will undertake when managing content across the application. Onsite or virtual training sessions can be provided to ensure the content management team is well-informed of the system in place and its capabilities.

  • Continuous improvement

    The fun doesn’t end at the project launch and close. Working with you as your digital partner and through ongoing agency support retainers, we can assist in the collection and analysis of user behavior to identify trends and pain points to make informed recommendations towards a digital roadmap that supports growth and scaleability.

Digital solutions for Government

Whether you need end-to-end digital solutions or support in only one or two areas, we’ll tailor a package that achieves all your goals. Our collaborative approach means we’re also happy to work with any other external partners involved in your project.

Digital roadmapping

We’ll get a clear picture of where you are now and where you want to be. As with a product lifecycle is in place for products, so too should a lifecycle be in place for an application, website, or intranet/extranet. Understanding your application roadmap ensures that your team and ours are working alongside each other at every step of the way in the applications lifecycle.

User experience

We'll dig deep into your user needs, behaviors, and motivations to design an intuitive system that speaks to the user's experience.

Solution design

We’ll document your solution in detail to ensure the system is planned on paper for review and approval in the early stages and before any build takes place, reducing any risk of potential exponential cost to change later in the project

Digital design

Using a co-design process with you as the subject-matter expert will see an engaging, user-focused interface design that combines function and design that also adheres to Government and accessibility standards and guidelines.

Web development

Whether it be a custom integration or web applications, websites, or intranets our team of developers are seasoned professionals with certifications as Acquia Certified Drupal developers, Accessibility certified through Vision Australia. Our developers are experienced across Drupal, Wordpress, Joomla opensource technologies, as well as Headless and Decoupled environments. Working as your development partner, our team can lead your development or become part of your agile team for additional development resourcing and support.

Ongoing support

We’ll continue to support your team in any way you need well after your project has launched. Our goal is to make your job easier and your website performance exceptional.

Related projects

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Department of Health & Human Services (DHHS)

Transforming learning and assessment from paper to digital

Discover how we partnered with the Department of Health and Human Services to create a learning and assessment tool for food safety that receives 6 million hits a year.

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Department of Environment, Land, Water and Planning

Improving access to water trade allocation information through data visualisation

Insights into how we developed the hugely popular Water Trading application for the Department of Environment, Land, Water and Planning

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Magistrates Court

Helping some of Victoria's most vulnerable through simplified user experience and readability

Discover how we redeveloped the Magistrates Court website in response to recommendations of the Access to Justice Review and the Royal Commission into Family Violence.

Why our clients love us

I worked with Webplace to completely redevelop the Philanthropy Australia website.
The Webplace team were wonderful to work with – highly professional and very organised.
The final result is a fabulous reflection of our initial brief.
I fully recommend Webplace. We are thrilled with the final product.

Sophie Marcard, Philanthropy Australia

Let’s work together

Do you want to be our next government client success story? Let’s talk about how we can help you achieve your goals through flexible, collaborative and user-focused digital solutions.

Get started now