Creating stronger connections and exceptional experiences for its customers

The website redevelopment project faced several challenges, including:

1. Outdated User Experience: The existing website’s user experience had become outdated, making it difficult for users to find and engage with essential information. Redesigning the UX based on comprehensive user research was critical to ensure the new site met the needs of all audience segments.
2. Content Overhaul: The content on the current website required a complete audit to identify what to keep, update, or delete. Ensuring that the new content was consistent with Wannon Water’s brand guidelines and effectively communicated to all users was a significant challenge.
3. Complex Information Architecture: Developing a new, intuitive information architecture that could effectively organize content and guide users through various customer journeys was essential. The IA needed to be responsive, mobile-friendly, and compliant with accessibility standards.
4. Technology and Integration: Implementing a Content Management System (CMS) that was not only agile and secure but also capable of integrating with other tools and systems posed a technical challenge. The CMS needed to be scalable to adapt to future technological advancements.
5. Training and Maintenance: Providing comprehensive training for content editors to ensure they could effectively use the new CMS, along with establishing a plan for ongoing website maintenance, security, and support, were critical components of the project’s success.

This redevelopment project aimed to deliver a website that is functional, accessible, intuitive, and secure, ensuring a seamless experience for all users while providing Wannon Water’s team with the tools they need to manage content efficiently.

Starting with a thorough solution design, we laid out a clear roadmap that aligned with their objectives, setting the stage for a successful project. Through hands-on UX workshops and detailed annotated wireframes, we collaborated closely with Wannon Water’s team, ensuring that every decision was informed by real user needs and insights.

We crafted a responsive and visually compelling interface that not only reflects Wannon Water’s brand but also delivers a seamless experience across all devices. Leveraging WordPress with Gutenberg blocks, we empowered their content editors with an intuitive platform that makes updating and managing content a breeze. The site was built with speed and security at its core, ensuring it’s not only fast but also robust against modern threats.

To ensure the website’s longevity and peak performance, we committed to ongoing support and maintenance, providing regular updates, security checks, and performance tweaks. This approach not only solved Wannon Water’s immediate challenges but also equipped them with a future-proof digital toolset.